Tickiti

Watchlists

Watchlists let you explicitly track individual tickets you care about over time. Unlike perspectives, watchlists do not use rules or filters — you add and remove tickets by hand.

They are ideal for grouping a set of important tickets together so a team can focus on them, with the option of keeping closed ones visible too via a custom perspective.

Adding a ticket to a watchlist

Watchlists are managed directly from the ticket browser. To add or remove a ticket:

  1. Select one or more tickets in the ticket list (tick the circle on the right of each card).
  2. Click + watchlist in the bulk-action bar that appears at the top.
  3. Pick an existing watchlist, or type a new name to create one.

Close-up of a ticket card's right-side meta block (Priority, Updated, By, Queue) next to the watchlist controls — a bookmark icon, a bell icon, the red Returns - faulty triangle, the blue Action items triangle, and a + watchlist button for adding the ticket to another watchlist

The same menu has Remove from watchlist for taking tickets back off.

There are no automatic rules: tickets only appear in a watchlist if you explicitly add them, and they stay until you take them off.

Watchlists and perspectives

A watchlist is a collection of tickets. To actually see those tickets in a list, you use a perspective.

The auto-created perspective

When you create a watchlist, Tickiti automatically creates a perspective with the same name. That perspective:

  1. Shows every ticket currently in the watchlist.
  2. Hides closed tickets. Once a ticket is closed, it drops out of this perspective — though it stays in the watchlist itself.
  3. Inherits the watchlist’s sharing setting (private or shared).

Close-up of the WATCHLISTS section in the left-hand perspectives panel showing three watchlists with their coloured triangle glyphs and ticket counts: Action items (5), Returns - faulty (2), and Returns other (1)

So every watchlist is immediately usable as a navigation view in the perspectives panel on the left.

Custom perspectives

You can also create custom perspectives that reference one or more watchlists. A custom perspective can drop the “not closed” filter so closed tickets stay visible, combine a watchlist with other criteria (for example: assignee or priority), or use a different layout while observing the same set of watched tickets. That lets a team track the same tickets in different ways without duplicating the watchlist itself.

When to use a watchlist

  1. Tracking specific tickets over long periods.
  2. Keeping visibility on tickets after they are closed (via a custom perspective — the auto-created one hides closed tickets).
  3. Manually curating a set of important or sensitive tickets.
  4. Sharing a focused set of tickets with a team via a shared watchlist.