Tracking your tickets

Each ticket you raise gets its own notification email with a direct link back to it. For an occasional ticket that is usually all you need. But if you raise tickets regularly with the same supplier, those notification emails pile up and it gets hard to track your customer support tickets and see the full picture: how many tickets you have open, what state each one is in, and which ones are waiting on you.

That is the problem registering an account solves: a single page that lists every ticket attached to your email, in one place.

The screenshot below uses Sole Provider Inc as an example. Your supplier’s pages will look similar.

Register an account

You can register an account on your supplier’s Tickiti site using the same email address you raise tickets with. Once signed in, you get a ticket list showing every ticket attached to your email, with current status and most recent activity. New tickets you raise — or that come in from anywhere using the same email — appear on the same list automatically.

To register:

1. Open any ticket via the View ticket button in a notification email.
2. In the bottom-left of the page you’ll see To see other tickets belonging to you, sign in or register an account.
3. Click register an account, choose a password, and confirm your email.

From then on, signing in lets you browse all your tickets without needing the original notification emails.

The ticket list

Once you are signed in, the ticket list shows your tickets at a glance:

From here you can click any ticket to open it, raise a new one via the + New ticket button in the top-right, and sign out from your user pill at the top-right.

One account per supplier

Each company that uses Tickiti runs its own Tickiti site, and your account at one supplier does not carry across to another. If you raise tickets at several suppliers, register separately at each one if you want a browser view at each.

If notifications stop arriving

1. Check your spam folder. Add the address the notifications come from to your contacts so future ones land in your inbox.
2. Check the address on your account — if you registered with a different email than the ticket was raised under, sign-in will not show that ticket.
3. Still nothing? Reply to the most recent email you have from the support team, or raise a fresh ticket asking them to check.