Tickiti Documentation
Guides, references and API docs for getting the most out of Tickiti. Search above, or pick a topic below.
Getting Started
Customer Portal
Staff Guide
- The ticket browser
- Using Perspectives
- Watchlists
- Creating tickets
- Responding to tickets
- Response types
- Tagging
- Hashtags
- Pinned responses
- Stock responses
- Attachments and files
- Cloning tickets
- Merging tickets
- Ticket links
- Ticket status and priority
- Assignment and queues
- Quick actions
- Drafts and autosave
- Search and filtering
- Concurrent editing